Creating Lasting Impressions

Samples Policy

We realise choosing promotional products over the internet can be difficult without first seeing the actual product that you want to order, so we are happy to provide samples on request, however, we do have several requirements. Due to expenses incurred (as we have to pay for the samples from our factories) and the large volume of requests that we receive, please note the conditions below:

  1. We ask that you accept the product and prices quoted. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.
  2. All samples provided free of charge are requested to be returned within a 10 day period otherwise they will be billed out to you at the 100 unit rate.
  3. If you would like a range of products supplied we will raise an invoice.  We are happy to credit this back if an order is placed and samples are returned in their original condition and packaging.
  4. All Cross, Parker, Waterman or Sheaffer pen samples must be paid for before sending and are non-refundable unless an order is placed and the sample is returned so it can be used as part of that order. Any pens not ordered are non-returnable for a credit.

We hope you can appreciate why we need to do this. We do want to make obtaining samples as easy as possible for you, but we also get a lot of people abusing this which adds greatly to the costs of the business, so we need to ensure as best as possible that the people requesting samples are doing so for a potential purchase of product and not just a free sample.